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FAQs

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Frequently Asked Questions

What services do you offer?

Custom designs. Personalized service. Attention to detail. Consistent quality. Delivery on time. Worry free installation. No minimums.

Why do people buy from you?

Because we understand the value of custom designs and the importance of on-time delivery. Designers have come to us for 26 years to help them develop unique hospitality furniture.

  • How long does it take to return an RFQ?
    Typically, RFQs require 5 to 10 business days to estimate, complete, and return, depending on the complexity of the project.
  • What materials are available for product production?
    Available materials include: • any and all wood species/cuts of solid wood, live edge, veneers, laminate (HPL), melamine (LPL), thermofoil, concrete, engineered quartz, granite, marble, solid surface, stainless steel, iron, aluminum, brass, copper, glass, acrylic, resin, vinyl, and vacuum-formed plastics; and standard substrates, including C-Birch Plycore, (NAUF) MDF, MedEx, and PB.
  • Why should customers select Work Logics?
    Our “can-do” philosophy of making our clients’ vision come to life is a particularly attractive selling point for our company. We put priority on: • product quality and appeal, including top-notch materials and precision manufacturing; • customer-driven design and management; • adherence to budget and deadlines; • competitive prices; • transportation options; • reliability; • consistent, transparent project monitoring and reporting; • premium product warranty; and ongoing customer communication and favorable client relationships.
  • What is your minimum quantity requirement?
    We welcome all projects.
  • What styles of furniture do you make?
    We are not limited to any style, since we provide custom-manufactured products. Work Logics offers all types, based on client design and material choices.
  • What is your lead time for production?
    Production lead time is 10 to 12 weeks, upon shop drawing approval, finish sample submittals, and deposit. Model room lead time is 6 to 8 weeks, upon shop drawing approval, finish sample submittals, and deposit.
  • What services do you offer?
    We offer customer-driven services, based on client needs. To name a few services, we provide: • Client-driven products, services, and performance; • Custom, build-by-design products; • Global production and project management; • Architectural CAD estimates and engineered shop drawings; • Precision engineering of high-quality, logistics-based products that meet all applicable construction standards and design specifications; • Cutting edge manufacturing, both crafted and automated; • Hotel and hospitality, commercial multi-family, and mixed-use building industries; • Both large and smaller turnkey OFCI/FF&E casework packages • New builds and renovations; • Worry-free installation; • Consistent, precise engineered project trackers and quality control management reports; • Focused management of product workmanship and quality; budgets; deadlines; delivery; and customer service; and expertise in sourcing needs provided.
  • How do you ship?
    We utilize our Global Logistics Teams for all ocean, air, and land shipments, to determine and manage best shipping options. • FOB factory (Vietnam/Southern Asia and USA) to entry suggested, based on project location; • inland trucking offered provided, by utilizing our third-party Logistics Teams tractors and trailers or by clients-provided contract carriers; • client option for pick up and transfer at port or pick up from USA factory; • automated packaging and boxing, using wood crate, blanket wrapping, or three-ply corrugated boxed/closed cell foam and palletized; and white-glove installation option with unloading and staging per request.
  • What is your warranty?
    Our casegood and upholstered goods have a five-year warranty that covers products, free and clear from defects of material, workmanship, and construction. Upholstered cushions/pillows have a two-year warranty that covers products, free and clear from defects of material, workmanship, and construction.
  • What kind of finishes do you use?
    All our finishes are commercial grade. We can match any and all color selections specified for wood, metal, stone, and plastics. Also, we can help clients select the coating and finish appropriate for their projects. Our standard finishes include: • for wood--catalyzed lacquer, conversion varnish, polyurethane, water-based, UV, and marine coatings; • for wood products requiring sealants for heavy-duty, high-use areas--PU topcoat with sanding sealants; • for metals--powder-coat for brushed and painted finishes, chrome, copper, or brass plate; and as a premium, PVD finishing, using 304 or 204 steel for metal goods.
  • Do you recycle?
    We are committed to the conscientious use of our sustainable resources. Among other things, our manufactures re-use paper, supply three-ply corrugated cardboard for packaging, and use wood scraps for pallets.
  • What are your payment terms?
    A 50% deposit is required upon our receipt of a client purchase order and customer receipt of our pro forma invoice. The 50% balance is due prior to shipment and receipt.
  • Do you provide samples and drawings?
    Yes, we provide finish samples and engineered shop drawings, free of charge.
  • Do you have a catalog?
    All items fabricated and produced are custom items. We do offer examples of previous projects that can be accessed on our frequently updated website.
  • Do you make upholstered furniture and soft goods?
    Absolutely. We produce custom-upholstered headboards; platform bed bases; all types of chairs (including lounge chairs); sofas; benches; banquettes; cushions; throw pillows; and upholstered casegoods, doors, and drawer fronts, to name some examples.
  • How is Your Furniture Made?
    Both craft and automation are used in manufacturing our products, based on type of product, design, budget, and completion deadlines. The combination of craft and automation produces high-quality products that give us options for competitive pricing and turnaround. In the manufacturing process, factories use: • hand-crafted hardwood and veneers; • machine-clad panel veneers and high/low pressure laminates laid to premium substrates; • automated saws, CNC, and cabinet assembly for machining, fabrication, and finishing; • finishing chambers for premium stain and metal finishes; • mortise and tenon, dovetail, finger- joint rabbet, double-dowel, pocket-screw, and biscuit joinery, depending on the function and desired appearance of the product; and automated packaging and boxing.
  • What is your design procedure?
    After routine acceptance of our RFQ and approved contracts, clients send us final ID drawings, and/or ID specifications, sketches, design-intent images, or design renderings/schematics of the products for production. We then engineer detailed shop drawings for client review and approval. Revisions are included in this process.
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